A few years ago I had a morning keynote in Orlando and a keynote the next day in St. Thomas, VI. Flights were confirmed, I’d be in early the night before, no problem.
Or so I thought.
A one hour rain delay in Orlando caused me to miss the St Thomas connection and the backup had been canceled. There were no flights that would get me into St Thomas in time for the keynote the next morning.
I mean no flights.
First, I was immediately in contact with my client’s meeting professional, keeping her apprised of the status as it unfolded. For hours I was talking to airlines in person, on the phone with my agent, on the phone with my office manager, scouring the earth for transportation options. We tried every airline, every routing… New York, Newark, Puerto Rico… even ships: there was no way. I couldn’t find a good-enough replacement speaker on short notice close enough to get there. I was the closing speaker so they couldn’t just bump my show back. I was the only outside speaker I had tobe there. We even checked chartering a jet. At first they said $15,000 – that’s crazy. Then, once they realized my desperation, instead of helping they gouged the price up to $17,500, more than twice what I was making on the show for my fee at the time, and I was definitely no millionaire. Forget that.
The whole time I’m remembering my own keynote advice…
What if I could? I know it’s impossible, but what if it wasn’t, what would I do?
So what would you do? Would you…
- Flyi in late and hope enough people can stick around?
- Fly home knowing it’s totally not your fault, you did your best?
- Pay the price gouged $17,500, do the performance, and lose not only your fee but costing your fee on top of that?
- Pay for a speaker out of your own pocket who’s reallynot as good but can fill the slot?
- Offer your client not one but two free makeup performances at the date of their choosing?
OK, what did I do?
- After confirming with my wife (we make all big financial decisions together), we bit the bullet and chartered the jet at $17,500.
Making the show is always, always the most important thing.
I made the show just in time, the audience loved it, and my client was extremely happy.
What I bought, though, was proof positive that I will do literally whatever it takes to be there.
You may expect the best from me every time.
One of the hardest things for any algorithmic leader is knowing when do nothing at all. This is not an entirely new dilemma. Test pilots in the early days of the space program, struggled with the idea of not having manual controls – even when their own interventions led to deadly mistakes. So just when do humans make good decisions? To get to the bottom of that, I chatted with Jason Collins, a behavioral economist, who has written extensively on these ideas at the Behavioral Scientist, and currently runs the data science team at a major financial regulator. He previously co-led PwC Australia’s behavioral economics practice.
Vinh Giang is now offering a night of close-up magic before your event! Watch below for more info:
I was asked this question by my friend and mentor, Dr. Nido Qubein, and it has begun to transform my business.
I have changed my fee structure, my client communications, and more is coming, all because I answered this question.
No one ever asked me so I’m now asking again…Read the full post here.
This is definitely one of my weaknesses, something that I am super aware of and always trying to improve on. Here’s how I keep myself motivated to listen 😉 Tell me, why do you think listening is important?
Bash speaks on what it takes to be a Global Citizen (without traveling anywhere); on developing transformation (by cultivating deep connection with others); and on stepping into powerful performance (through the scientific method for recognizing and reducing our most limiting beliefs).
“The most powerful force in business isn’t greed, fear, or even the raw energy of unbridled competition. The most powerful force in business is love. It’s what will help your company grow and become stronger. It’s what will propel your career forward. It’s what will give you a sense of meaning and satisfaction in your work, which will help you do your best work.”
Read the full article written by Tim Sanders for Fast Company Magazine. 16 years later it’s still as relevant as ever!
Tim has recently taken ideas from his bestselling book, Love is the Killer App, and created a new topic called Leading with Love. Watch the promo video below:
Here are the top 3 things you can do to create a great first impression!
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