Ty Bennett

Psychology of Customer Relations | Ty Bennett

In this powerful and insightful presentation, Ty Bennett expertly breaks down the psychology behind customer service and your organization’s growth and retention. From every level of leadership to every level of your team, the culture and communication you foster equate either to customer relationships for life – or a revolving door. Either high volume, high…

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5 Powerfully Simple Presentation Tips – Ty Bennett

I get asked for presentation advice all the time, so here are five tips that will help make your presentations more engaging & effective. Get Rid of Pleasantries – There is no need to talk about the weather, how grateful you are to be there, to apologize, or reintroduce yourself. You only have a few…

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Empathy Is A Powerful Leadership Tool

In 2017 I chose Empathy as my word for the year. I studied it and tried to apply it more in my interactions with people. What I discovered is how important empathy is for great leadership. If we understand that leadership begins and ends with people, then we understand the need to develop relationships, make…

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Six Ways To Make People Like You – Ty Bennett

When it comes to books about networking, building relationships and working with people, the undisputed classic is “How To Win Friends and Influence People.” Dale Carnegie wrote the book in 1936 and it has been read by millions of people since. One of the great realizations in the book is that although some people are…

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Validation Is The Key To Winning Every Argument – Ty Bennett

Disagreement is a part of every day life.  Whether in your personal life, business life, social life – disagreements happen.  I came across an interesting article, The Mistake You Make in Every Argument, that gave an interesting perspective on how to make the best of the often times unavoidable argument. How do you respond when…

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5 Ways To Build Credibility – Ty Bennett

Credibility is an essential ingredient for every one of us who want to build trust and influence.  Being a relevant leader is a balance between credibility and reliability. Here are 5 simple ways to build credibility. Highlight Your Past Experience & Qualifications. – People are looking for signs that you know what you are talking…

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