Our CEO, Karen Harris, gave a great interview with The Speaker Lab. It’s perfect listening for anyone thinking about entering into the speaking industry or looking to update their speaking business. Learn more about what we do at cmi and the different areas of the speaking industry.
cmi speaker management is a global leader in the meetings industry. We represent an international roster of carefully selected authors who positively impact millions of people through their keynote speeches, books and thought leadership.
Our founder, Karen Harris, is known worldwide for her high level of integrity in all her business dealings. She has worked tirelessly to advance ethical business practices in our industry by sitting on the Board of Governors of the International Association of Speakers Bureaus for a total of 7 years and is a former Past President.
Celebrating over 15 years in business, cmi is expanding its roster of clients and looking for an exceptional team player. This opportunity is perfect for someone who wants to make a difference, in a high integrity environment with a fun, vibrant family-oriented team.
cmi is located in the desirable deep south (Midnapore), away from the expense of downtown Calgary yet close to shopping and restaurants.
If you would like to work for an entrepreneur who deeply cares about changing the world – be part of a team that feels like your second family – and rub shoulders with ‘near celebrities’ – we want to see your resume.
We are looking for an Assistant whose role will be:
- Data entry
- File maintenance on the Cloud
- Arrange all appointments and travel needs
- Manage and maintain large database
- Troubleshoot and administer all software (Salesforce, Dropbox, RingCentral, Cirrus, proprietary, internal server)
- Light reception, answer phones, office maintenance
- Willing to take on any and all tasks
- Administrative experience (minimum 5-10 years) in a sales and/or high traffic environment
- Data Entry experience (minimum 5-10 years) especially with a CRM like Salesforce
- Database experience (minimum 5-10 years) especially with a CRM like Salesforce
- Customer service experience in an office environment
- Calendar management is a must
- Proven ability to work with accuracy and efficiency in a high energy environment
- Capable of handling and completing multiple tasks with multiple interruptions
- Demonstrated time-management skills and meeting tight timelines
- Excels at prioritizing tasks from multiple executives
- Thrives at working under minimal supervision
- Knowledge of and/or experience in the speaking, event planning or meetings industry will be an asset
- Experience with a CRM software such as Salesforce, Yesware, ACT or Goldmine
- Advanced capability with the Microsoft Office suite of programs, with a high accuracy rating
- You are experienced with social media, particularly Twitter, Facebook, LinkedIn and YouTube
- You are experienced with Dropbox and the Cloud
- You are proficient with internet research
- You are proficient in a Mac environment
- You are an advanced user of Google Mail & Calendars
- Typing speed of at least 60 wpm
- Nurturing and compassionate with a little bit of silly
- Speaks truthfully and does the right thing
- Attentive to detail to the point of being anal especially while under pressure
- Focused on key priorities and delivers on their promises
- Solves problems easily and independently
- Researches solutions independently
- Strong communication skills both written and verbal
- Cooperative and collaborative team player
- Enthusiastic and passionate with a can-do attitude
- Works hard, and if necessary, long hours during peak times to get the job done
- Flexible and adaptable coping well with complexity and change
- Calm under pressure maintaining a high level of performance
- Assertive by taking a loving and firm stand when necessary
When you’re in the business of putting the right speakers with the right clients in the right places with ALL the right components, there are certain times of the year where the calendar looks so packed that you begin to wonder if a few hours’ sleep a night or even a bathroom break are more suggestions than necessities. There’s a lot to keep together, and our crackerjack event coordinators really lean into the juggling act during this busiest month of all.
Here are a few thoughts to help you keep a cool head when the pressure is on:
- Practice self-care. I know, I know – “But there’s too much to do!” I believe in the philosophy that you can’t pour from an empty cup. Like great athletes during peak seasons, hydrate, make time for sleep, fuel up with healthy food, take your vitamins, and talk things out! What I love about our team is that they ARE a team. If someone is careening towards overwhelm, they have always got each other’s back, both in terms of workload and support. Ultimately, it’s that connection to people combined with the right tools of the trade that keeps burnout at bay.
- Keep AMAZING notes. The truth is you can’t remember everything, especially when you are playing beat-the-clock. So, whether you are arranging transportation, managing client expectations, pulling resources together or working with a speaker – or more likely, all of the above – don’t rely on your memory to serve you consistently. When possible, use a conference call line with the ability to record, take copious notes and organize your notes in a way that makes it the most easily understood and accessible for YOU.
- Systems rock. At cmi, we don’t leave a lot to chance. With some of the best speakers in the world relying on us to help them successfully bring their message to the masses (and show up at the right place at the right time) – we know what works and what doesn’t. That’s important because it’s really easy for things to fall through the cracks if you don’t have a streamlined, well-tested system in place for getting every event from start to finish.
- Technology tools are vital. Our business involves communication all over the globe; we couldn’t do that effectively if it weren’t for the tech tools that keep us ahead of the curve in terms ofschedules, reminders, dates, client information, transportation, and logistical hurdles. Find the tools that work best for your team and make them part of the system you can rely on.
- Ducks in a row. What keeps team members from hitting a wall during the busiest of times is all the action they take during the slower months. Savvy coordinators use off-months to prepare well and have their ducks in a row so that when the calendar gets crazy, they don’t feel the stress nearly as much. This includes REALLY getting to their systems, their co-workers and their clients. The more you know, the easier it is to make decisions on the fly and put the pieces of the event puzzle together faster.
It’s all hands-on deck around here during this busy time of year, and I just want to note that I am incredibly proud of the team we have. They make this juggling act of events look easy and keep their wits (and wittiness) about them while they are at it. Great job team!
If there is something we can do to help YOU juggle the events for your organization, let us know. It’s something we are very passionate about!
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